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Privacy & Cookies

Customer Privacy Notice

Data Controller: Ross Gardner

Springfield Organics is committed to protecting your personal data and being transparent about how we collect, use, and store it. This notice explains how we handle your information in accordance with the General Data Protection Regulation (GDPR). By using our website and services, you consent to the terms outlined below.

Information We Collect

We collect a limited amount of personal data to manage our relationship with you, including:

  • Name, address, email, and telephone number

  • Business-related details (if applicable)

  • Information about your computer and website usage (IP address, browser type, location, page views, navigation)

  • Transaction data, including purchases made on our website

  • Information provided when subscribing to services, email notifications, or newsletters

Data is collected directly from you and stored securely in our management and IT systems.

Cookies

Our website uses cookies to enhance your browsing experience. We may use:

  • Session cookies: Track your activity while navigating the website (deleted after closing your browser)

  • Persistent cookies: Recognize you on future visits (stored until expiry or deletion)

We use Google Analytics to generate statistical reports about website use. You can manage cookies through your browser settings, including rejecting third-party cookies.

Why We Process Your Data

We process personal data to comply with legal obligations and provide our services, including:

  • Administering and improving the website

  • Delivering products purchased online

  • Sending invoices, statements, and requested communications

  • Sending email notifications, newsletters, and marketing

  • Handling enquiries and complaints

All financial transactions are securely processed via our payment service providers.

Who Has Access to Your Data

Your information may be shared internally with employees, agents, suppliers, or subcontractors where necessary. We may also disclose your information:

  • As required by law or in legal proceedings

  • To establish, exercise, or defend legal rights (including fraud prevention)

  • To potential buyers in the event of a business sale

Data Protection Measures

We take the security of your data seriously and implement technical and organisational measures to prevent loss, misuse, or unauthorized access, including:

  • Storing data on secure servers

  • Limiting access to authorized personnel only

Data Retention

We will retain your personal data for a minimum of one year, or longer if required by law.

Your Rights

As a data subject, you have the right to:

  • Access and obtain a copy of your data

  • Correct inaccurate or incomplete data

  • Request deletion or cessation of processing where data is no longer necessary

  • Object to processing based on legitimate interests

  • Request suspension of processing if accuracy or dispute concerns arise

To exercise your rights, contact Ross Gardner at: info@springfieldorganics.co.uk. If you believe your rights have not been upheld, you may contact the Information Commissioner’s Office (ICO).